T’s and C’s

Prices

All prices are correct at time of posting. All prices are subject to change. All offers will have a limited period – This will be stated in the offer description.

Disclaimer

Purple RaRa Designs assumes no responsibility or liability for any injury, loss or damage incurred as a result of any of our products.

Our products are not intended as toys, or for small children due to small parts. They are purely decorative.

All products are made by hand, in some cases there may be slight imperfections such as varnish imperfections or brush strokes. These should be seen as proof that your item is hand-made with love, and is a personal piece made by a person. All possible efforts will be taken to ensure your item does not have any imperfections.

Purple RaRa Designs will not be responsible for any losses. Recorded delivery will always be offered, if the customer chooses to decline recorded delivery and opt for regular delivery, Purple RaRa Designs cannot assist with regards to replacing/ refunding. In all cases Proof Of Posting will be given on request.

Terms & Conditions

All terms and conditions are within the rules of the Distance Selling Regulations, by purchasing with Purple RaRa Designs you are agreeing to abide by these terms.

If your item has been damaged in transit and you require a refund, we request that the item be returned to us at your cost, and a refund will be processed once a claim has been fulfilled by the Royal Mail. Please note, this can take up to 90 days.

Ready-made items are sold as seen, you have a 7 day cooling off period, if the you change your mind during this time, the item must be returned to us at your cost, following written communication as to why you wish to return the item. The refund will be processed once the item has returned to us.

Any items returned to us must be as sold and suitable for resale. Items that have been personalised are exempt from this term and are included in the terms for personalised, as stated below. We recommend any items that are returned to us, to be returned using Royal Mail Recorded Post. This protects the buyer when returning.

In accordance with the distance selling regulations, we will not refund any personalised items. This is due to the nature of the products. Personalisation includes and is not limited to: Colour, Name, Any specifications made by you with regards to the product, size. This is inclusive of made to order items.

A photograph of the item will be provided before it is packed and posted to ensure you approve.

Please allow approx 28 days for your item to arrive with you from the time of ordering, this time will usually be drastically reduced, however during busy periods it could take the full 28 days. We are able to work to specific dates, but please let us know at the time of order. The date you have requested will be outlined on your order form. We will discuss with you in writing as to whether we can work to such time limits. Purple RaRa Designs will not be held responsible for any items that arrive outside of the specified timeframe. However, we will always do our best to work to your needs. You will always be kept up to date with your order, and when it has been posted.

Our items are for personal use and not for resale.

Deposits

All deposits that are taken for products, are NON REFUNDABLE if you should choose to cancel your order. If you reserve an item, that item will be reserved for 2 weeks, and then your order cancelled and the item put back up for sale.

Thank you.

If you have any questions please don’t hesitate to get in touch.

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